Live Arrival Guarantee

We want to ensure your peace of mind when you order, so we guarantee that you will get the amount of shrimp you ordered or your money back!

We also don’t want shrimp to needlessly die so here is the fine print:

Weather:

If the weather is too extreme for shipping (below 40 or above 90), we will hold your order and reach out to you about the best time to ship. We do occasionally provide heat packs or cold packs but they can sometimes do more harm than good.

In case of deaths:

We add +1 shrimp for every 10 shrimp in the unfortunate event that there are deaths during shipping. If there is more than one death we will reimburse you for the dead shrimp but you must do the following:

Take 3 clear pics of the dead shrimp in the unopened bag next to the shipping label within 2 hours of the package arriving.
Send us a message or an email at teacherspetnw@gmail.com with a clear description of what happened to the package to help me diagnose the problem.
Once we review the details, a refund will be sent to you based on the number of shrimp, this may take up to 48 hours

Shipping

We do not reimburse shipping. We will reimburse you for dead shrimp, or give you a credit for the shrimp and free shipping on a future order.

Rare cases that void the guarantee:

Please note, in some circumstances, our DOA (death on arrival) policy will be voided:

If the package is unsuccessful delivery on the 1st attempt (I will ship to the address you provided on file)
The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 2 hrs. from the time of delivery, shipping guarantee will be voided)
The package is lost due to package theft (If this happens, please contact your local USPS or UPS to file a claim)

While we do our best to ensure our shrimp are comfortable all the way until your front door, once they are in your possessions, it is your responsibility:

to make sure your water parameters are within the acceptable ranges for that shrimp type. We recommend having a water testing kit ready at all times.
to make sure to drip acclimate the shrimp fish into your tank correctly. We suggest drip acclimating for at least 1 hr before putting them in your tank.
to make sure your water doesn't fluctuate too much during the day in their first 7 days.

Love these shrimps

Great product,very healthy,and quick service

Love these shrimps

They came quickly and healthy. Are doing great

Love these shrimps

It's my first time owning them and they are great.they came quickly and healthy

Blood orange shrimp

They were in great condition. Very healthy. Two of them didn't last but its expected sometimes. They were all lively and healthy on arrival. Would order again.

No DOA, came with extras, arrived quickly

There was an incident with USPS where the package was severely damaged and even had a bag leaking. However, due to the quality of the packaging, all of the shrimps arrived safely and are looking energetic. These blue jelly are quite adorable!

No DOA and beautiful colors!

There was an incident with USPS where the package was severely damaged and even had a bag leaking. However, all of the shrimps arrived safely and are looking energetic. Some have even molted already!

I really like these!!!

These are really striking!!! I have them in a small jungle style tank with black rose and chili resorts.

I always have to give an extra shout at Teacher's Pet because of the way they are packed. You can tell that they really care for them and it extends to you.

Brilliant little guys.

I like having the black rose shrimp. As always they are packaged well and arrive very healthy.

I have 2 separated groups of these now.

Teacher's Pet is the way to go.

Perfect purchase!

Loved everything about my order, shrimp arrived lively and quickly!

Great quality shrimp!!! All arrived alive and doing well!! Highly recommend!!

Arrived alive and well. Great looking shrimp, active, and doing great!!

Arrived quickly and as described. All shrimp were alive and are now thriving in my tank. Would highly recommend!!

Love the greens.

I really like the olive green these guys show. Definitely one of my new faves. Would definitely recommend these guys!

Great quality shrimp

I've ordered neos twice and have been super happy both times. I've gotten a few extra shrimp with each order. They've arrived healthy and are doing great! This is my go to shop for online shrimp.

Better than shrimp up aquatics

Much better than shrimp up aquatics for a competitive price. The ones I ordered from shrimp up were mixed slightly with blue morphs or were just entirely orange. Much better quality from here. Also shipped from across the US with no deaths days later 10/10

Beautiful

Shipped across the US and also gave me an extra incase of any deaths not only are they lively and awesome looking but they no deaths days later. They come pretty small but that just means more time with them. 10/10

A MUST HAVE!!

my Neo shrimps go absolutely crazy for the lil shrimp stix, i put one in the gravel and they last about 25-30 minutes and i cannot take my eyes off of them the whole time!!

Beautiful little guys!

They were all alive on arrival and look spectacular. One of the coolest oe variant I’ve seen.

Arrived in two days with sn extra shrimp all looked very heppy and healthy

Arrived in great shape and healthy

I love them I have mixed them with 2 other orders just waiting on babies

Nice red

Nice looking shrimp. All arrived safely.

Nice shrimp

These shrimp look good and are healthy.

All 20 made it here alive. Cute little yellow shrimp, add a nice splash of color to the tank.

Shipping was fast and shrimp are gorgeous

Shipping was quick and they were well packaged and the shrimp have deep color