Live Arrival Guarantee

We want to ensure your peace of mind when you order, so we guarantee that you will get the amount of shrimp you ordered or your money back!

We also don’t want shrimp to needlessly die so here is the fine print:

Weather:

If the weather is too extreme for shipping (below 40 or above 90), we will hold your order and reach out to you about the best time to ship. We do occasionally provide heat packs or cold packs but they can sometimes do more harm than good.

In case of deaths:

We add +1 shrimp for every 10 shrimp in the unfortunate event that there are deaths during shipping. If there is more than one death we will reimburse you for the dead shrimp but you must do the following:

Take 3 clear pics of the dead shrimp in the unopened bag next to the shipping label within 2 hours of the package arriving.
Send us a message or an email at teacherspetnw@gmail.com with a clear description of what happened to the package to help me diagnose the problem.
Once we review the details, a refund will be sent to you based on the number of shrimp, this may take up to 48 hours

Shipping

We do not reimburse shipping. We will reimburse you for dead shrimp, or give you a credit for the shrimp and free shipping on a future order.

Rare cases that void the guarantee:

Please note, in some circumstances, our DOA (death on arrival) policy will be voided:

If the package is unsuccessful delivery on the 1st attempt (I will ship to the address you provided on file)
The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 2 hrs. from the time of delivery, shipping guarantee will be voided)
The package is lost due to package theft (If this happens, please contact your local USPS or UPS to file a claim)

While we do our best to ensure our shrimp are comfortable all the way until your front door, once they are in your possessions, it is your responsibility:

to make sure your water parameters are within the acceptable ranges for that shrimp type. We recommend having a water testing kit ready at all times.
to make sure to drip acclimate the shrimp fish into your tank correctly. We suggest drip acclimating for at least 1 hr before putting them in your tank.
to make sure your water doesn't fluctuate too much during the day in their first 7 days.

Used for tank setup

I used this with DSP to speed up the cycling of my new tank. Worked great! Planning to use it weekly now during water changes. Highly recommend!

Excellent color and size

The shrimp came in healthy and alive there were no DOA with this type and the seller is super friendly and answers all your questions!!

Excellent color and great size

The shrimp came in healthy and alive there were no DOA with this type and the seller is super friendly and answers all your questions!!

All arrived alive with great packaging

I can’t give enough lraise for this company. There was an issue with UPS. I brought it to their attention, and they immediately sent out a new shipment with USPS. These shrimp are so darn cute, and my kiddos couldnt be happier to have these nee additions to their tanks. Thank you, Teacher’s Pet!

All came alive and well great packing thanks

The Little Filter that Could

Works like a charm. No complaints what do ever.

So cute

They are so so cute! Mine only come out at night, but they’re such cute little guys that I’m definitely planning on getting more <3

Will always be a customer of teachers pet!

I always come back here to buy shrimp! Great service and quality! I have ordered from teachers pet multiple times and I am always more than happy with my shrimp!

Always sends top quality shrimp!

The colors on shrimp purchased from teachers pet are always top quality! Vibrant and brings life to any fishtank

My favorite shrimp

I wanted a few more Red Caleco for my nano tank. So glad I ordered from Teacher's Pet. I even got an extra shrimp! New favorite place to buy shrimp friends!

Gorgeous shrimp

These little beauties are amazing! I just love them in my nano tank. They arrived well packed and have been thriving. Will definitely be a repeat customer!

Blue dream

All shrimp arrived alive and in a timely manner.

shrimps

Beautiful color and arrived properly packaged.

Beautiful Shrimp

Shrimp came really fast all the way to Michigan and all arrived alive and well.

Fantastic Shrimp

Shrimp came quickly and with great color, excited to seem them improve as they get comfortable in their new home.

Beautiful color!!

Happy healthy shrimp

Came in healthy and active

I love these!

I have them in a cold water tank with amanos and cherry shrimp, such a cool addition! They’re bigger than I thought they were.

Healthy and Happy- Great Communication!

Excellent shrimp and a great breeder! Answered all questions I had and was a pleasure to deal with.

All alive and happy

I got 7 Pinocchios and they are all still alive and very social outgoing little guys

Beautiful shrimp!

Shrimp are super healthy and beautiful colors! This shop also has amazing customer service! I'm so pleased!

Great variety of foods!

Received a good amount of each food. More then enough to see which foods your shrimp prefer! Great quality at a reasonable price!

These sticks make a great hideout for the shrimp